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SMART MAID HOUSEHOLD SERVICES UK

SERVICE TERMS AND CONDITIONS RESIDENTIAL CUSTOMERS (Commercial customer terms available on request)

BACKGROUND:
These Terms and Conditions are the standard terms for the provision of services by SMART MAID HOUSEHOLD SERVICES UK Limited, a company registered in England under company number 08851229 of 145 – 157 St John Street, London, EC1V 4PW

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Business Day” means any day other than a Saturday, Sunday or bank holiday;

“Calendar Day” means any day of the year;

“Contract” means the contract for the provision of Services, as explained in Clause 2;

“Deposit” means an advance payment made to Us under sub-Clause 4.5;

“Month” means a calendar month;

“Price” means the price payable for the Services;

“Services” means the services which are to be provided by Us to you as specified in your Order (and confirmed in Our Order Confirmation);

“Special Price” means a special offer price payable for Services which We may offer from time to time;

“Order” means your order for the Services as attached

“Order Confirmation” means Our acceptance and confirmation of your Order as described in Clause 2;

“We/Us/Our” Means SMART MAID HOUSEHOLD SERVICES UK Limited, a company registered in England under company number 08851229 of 145 – 157 St John Street, London, EC1V 4PW and includes all employees and agents of SMART MAID HOUSEHOLD SERVICES UK Limited.

1.2 Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by e-mail, text message, fax or other means.

2. The Contract

2.1 These Terms and Conditions govern the sale and provision of Services by Us and will form the basis of the Contract between Us and you. Before submitting an Order, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please contact Us for clarification.

2.2 Nothing provided by us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at our discretion, accept.

2.3 A legally binding contract between Us and you will be created upon our acceptance of your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing.

3. Orders

3.1 All Orders for Services made by you will be subject to these Terms and Conditions.

3.2 You may change your Order upto 24 hours before we begin providing the Services by contacting Us. Requests to change Orders do not need to be made in writing.

3.3 If your Order is changed We will inform you of any change to the Price in writing.

3.4 You may cancel your Order within 24hrs of the date that the service is required. If you have already made any payments to Us under Clause

4 (including, but not limited to the Deposit), the payment(s) will be refunded to you within 7 Days. If you request that your Order be cancelled, you must confirm this in writing. If you wish to cancel the Services after this time period, or once We have begun providing the Services, please refer to Clause 9.

3.5 We may cancel your Order at any time before We begin providing the Services in the following circumstances:

3.5.1 The required personnel and/or required materials necessary for the provision of the Services are not available; or

3.5.2 An event outside of Our control continues for more than 24 hours (please see Clause 8 for events outside of Our control).

3.6 If We cancel your Order before We begin providing the Services under sub-Clause 3.5 and you have already made any payments to Us under Clause 4 (including, but not limited to the Deposit), the payment(s) will be refunded to you within 7 Days. If We cancel your Order, the cancellation will be confirmed by Us in writing.

4. Price , Payment and Delivery

4.1 The Price of the Services will be that shown in Our price list in place at the time of your Order. If the Price shown in your Order differs from Our current Price We will inform you upon receipt of your Order.

4.2 If We quote a Special Price which is different to the Price shown in Our current price list, the Special Price will be valid for 48 hours or, if the Special Price is part of an advertised special offer, for the period shown in the advertisement. Orders placed during this period will be accepted at the Special Price even if We do not accept the Order until after the period has expired.

4.3 Our Prices may change at any time but these changes will not affect Orders that We have already accepted.

4.4 All Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay. Changes in VAT will not affect any Prices where We have already received payment in full from you.

4.6 In certain circumstances, if your Order is cancelled, your Deposit will be refunded in full or in part. The amount due will be calculated based upon the Price for the Services, Our price list and the amount of work (if any) already undertaken by Us. Please refer to sub-Clause 3.4 if you cancel your Order, to sub-Clauses 3.5 and 3.6 if We cancel your Order, or to Clause 9 if the Services are cancelled after they have begun.

4.7 We accept the following methods of payment:

4.7.1 Credit/Debit cards / Bank Transfer/ Standing Order;

4.8 Credit and/or debit cards will be charged immediately on booking. Bank transfer and standing orders will be payable on invoice following the service delivery.

4.9 Delivery

4.9.1 SMART MAID HOUSEHOLD SERVICES UK Limited will notify you by way of email following your booking. The message will contain details of the service delivery time and date and a link which will enable you to cancel.

4.9.2 If SMART MAID HOUSEHOLD SERVICES UK Limited receives no communication from you, within 7 days of delivery, regarding any problems with the service, you are deemed to have received the services in full and with no problems.

5. Providing the Services

5.1 We will begin providing the Services on the date specified in your Order (and confirmed in Our Order Confirmation).

5.2 We will make every reasonable effort to complete the Services on time (and in accordance with your Order). We cannot, however, be held responsible for any delays if an event outside of Our control occurs. Please see Clause 8 for events outside of Our control.

5.3 If We require any information from you in order to provide the Services, We will inform you of this as soon as is reasonably possible. Depending upon the exact nature of the Services you require from Us, We may require information such as manufacturers cleaning specifications, warranties etc.

5.4 If the information you provide under sub-Clause 5.4 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result. If additional work is required from Us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information that you have provided We may charge you a reasonable additional sum for that work.

5.5 In certain circumstances, for example where there is a delay in you sending Us information required under sub-Clause 5.4, We may suspend the Services (and will inform you of that suspension in writing).

5.6 In certain circumstances, for example where We encounter a technical problem, We may need to suspend the Services in order to resolve the issue. Unless the issue is an emergency and requires immediate attention We will inform you in advance in writing before suspending the Services.

5.7 If the Services are suspended under sub-Clauses 5.6 or 5.7, you will not be required to pay for them during the period of suspension. You must, however, pay any invoices that you have already received from Us by their due date(s).

6. Problems with the Services

6.1 We always use reasonable efforts to ensure that Our provision of the Services is trouble-free. If, however, there is a problem with the Services we request that you inform Us as soon as is reasonably possible (you do not need to contact Us in writing).

6.2 We will use reasonable efforts to remedy problems with the Services as quickly as is reasonably possible and practical. In emergency situations, such as those where vulnerable people living in your property may be affected, We will use reasonable efforts to remedy problems within 24 hours.

6.3 We will not charge you for remedying problems under this Clause 6 where the problems have been caused by Us, any of our agents or employees or sub-contractors or where nobody is at fault. If We determine that a problem has been caused by incorrect or incomplete information provided by you, sub-Clause 5.5 will apply and We may charge you for remedial work.

6.4 As a consumer, you have certain legal rights with respect to the purchase of services. We are, for example, required to provide the Services with reasonable care and skill. You also have remedies if We use materials that are faulty or incorrectly described. More information on your rights as a consumer can be obtained from your local Citizens Advice Bureau or from the Office of Fair Trading.

7. Our Liability

7.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

7.2 We provide Services for domestic and private use (or purposes). We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind. By making your Order, you agree that you will not use the Services for such purposes. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

7.3 We are not responsible for any pre-existing faults or damage in or to your property that We may discover while providing the Services.

7.4 The Company has a £10,000,000 public liability policy. The Policy covers each household assistant when they are in your property and covers liability towards any bodily injury to Household Assistants when they are in your property and any accidental damage to your property. The Policy includes a £100 excess in relation to any claim for third party damage to property and this will be for your account, not the Company.

7.5 Nothing in these Terms and Conditions seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

7.6 Furthermore, nothing in these Terms and Conditions seeks to exclude or limit Our liability for the following with respect to your rights as a consumer:

7.7.1 Breach of your right to title and quiet possession as implied by section 2 of the Supply of Goods and Services Act 1982;

7.8.2 Breach of terms relating to description, satisfactory quality, fitness for purpose and samples as implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982; and

7.9.3 Our liability relating to defective products as set out in the Consumer Protection Act 1987.

8. Events Outside of Our Control (Force Majeure)

8.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our control.

8.2 If any event described under this Clause 8 occurs that is likely to adversely affect Our performance of any of Our obligations under these

Terms and Conditions:

8.2.1 We will inform you as soon as is reasonably possible;

8.2.2 Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;

8.2.3 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;

8.2.4 If the event outside of Our control continues for more than 24 hours We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;

8.2.5 If an event outside of Our control occurs and you wish to cancel the Contract, you may do so in accordance with your right to Cancel under sub-Clause 9.3.3.

9. Cancellation

9.1 If you wish to cancel your Order for the Services before the Services begin, you may do so under sub-Clause 3.4.

9.2 Once We have begun providing the Services, you are free to cancel the Services and the Contract at any time by giving Us 7 days written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you within 7 days. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 4.

9.3 If any of the following occur, you may cancel the Services and the Contract immediately by giving Us written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you within 7 days. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 4. If you cancel because of Our breach under sub-Clause 9.3.1, you will not be required to make any payments to Us. You will not be required to give 7 Days notice in these circumstances:

9.3.1 We have breached the Contract in any material way and have failed to remedy that breach within 7 days of you asking Us to do so in writing; or

9.3.2 We enter into liquidation or have an administrator or receiver appointed over Our assets; or

9.3.3 We are unable to provide the Services due to an event outside of Our control (as under sub-Clause 8.2.5); or

9.3.4 We change these Terms and Conditions to your material disadvantage.

9.4 We may cancel your Order for the Services before the Services begin under sub-Clause 3.5.

9.5 Once We have begun providing the Services, We may cancel the Services and the Contract at any time by giving you 7 days written notice.
If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you within 7 days. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 4.

9.6 If any of the following occur, We may cancel the Services and the Contract immediately by giving you written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you within 7 days. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 4. We will not be required to give 7 days notice in these circumstances:

9.6.1 You fail to make a payment on time as required under Clause 4 (this does not affect our right to charge interest on overdue sums under sub-Clause 4.10); or

9.6.2 You have breached the Contract in any material way and have failed to remedy that breach within 7 days of Us asking you to do so in writing; or

9.6.3 We are unable to provide the Services due to an event outside of Our control (for a period longer than that in sub-Clause 8.2.4).

9.7 For the purposes of this Clause 9 (and in particular, sub-Clauses 9.3.1 and 9.6.2) a breach of the Contract will be considered ‘material’ if it is not minimal or trivial in its consequences to the terminating party (i.e. you under sub-Clause 9.3.1 and Us under sub-Clause 9.6.2). In deciding whether or not a breach is material no regard will be had to whether it was caused by any accident, mishap, mistake or misunderstanding.

10. Communication and Contact Details

10.1 If you wish to contact Us with questions or complaints, you may contact Us via our website at www.smartmaid.co.uk or by email at admin@smartmaid.co.uk .

10.2 In certain circumstances you must contact Us in writing (when cancelling an Order, for example, or exercising your right to cancel the Services). When contacting Us in writing you may use the following methods:

10.2.1 Contact Us by email at admin@smartmaid.co.uk; or
Contact Us by pre-paid post at SMART MAID HOUSEHOLD SERVICES UK Limited,35 Vantage Meadow, Northampton, NN3 5EJ

11. How We Use Your Personal Information (Data Protection)

11.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

11.2 We may use your personal information to:

11.2.1 Provide Our Services to you.

11.2.2 Process your payment for the Services.

11.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.

11.2.4 In certain circumstances (if, for example, you wish to pay for the Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.

11.2.5 We will not pass on your personal information to any other unrelated third parties without first obtaining your express permission.

12. Other Important Terms

12.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

12.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.

12.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

12.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

12.5 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

12.6 For a period of twelve months following a scheduled service, the householder shall not engage, directly or indirectly, as an employee, contractor, agent or otherwise any household assistant who has been introduced by SMART MAID HOUSEHOLD SERVICES UK Limited to the Householder. If the Householder does so engage a household assistant in contravention of this Clause, then SMART MAID HOUSEHOLD SERVICES UK Limited shall institute proceedings against the Householder to recover damages and costs.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions (and the Contract) (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.

13.2 Any dispute, controversy, proceedings or claim between Us and you relating to these Terms and Conditions (or the Contract) (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the non-exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY

BACKGROUND:
This Policy applies as between you, the User of this Website and SMART MAID HOUSEHOLD SERVICES UK Limited the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Data” means collectively all information that you submit to the SMART MAID HOUSEHOLD SERVICES UK Limited via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;

“SMART MAID HOUSEHOLD SERVICES UK Limited means SMART MAID HOUSEHOLD SERVICES UK Limited of 145 – 157 St John Street, London, EC1V 4PW

“User” means any third party that accesses the Website and is not employed by SMART MAID HOUSEHOLD SERVICES UK Limited and acting in the course of their employment; and

“Website” means the website that you are currently using (www.smartmaid.co.uk/Household Services) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Scope of this Policy

This Policy applies only to the actions of www.smartmaid.co.uk/Household Services and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

1. Data Collected

Without limitation, any of the following Data may be collected by this Website from time to time:
1.1 name
1.2 date of birth
1.3 gender
1.4 job title
1.5 profession
1.6 contact information such as email addresses and telephone numbers
1.7 demographic information such as post code, preferences and interests
1.8 financial information such as credit / debit card numbers
1.9 IP address (automatically collected);
1.10 web browser type and version (automatically collected)
1.11 operating system (automatically collected)
1.12 a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected); and Our

2. Use of Data

Any personal Data you submit will be retained by SMART MAID HOUSEHOLD SERVICES UK Limited for 12 Months.

Unless we are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see Clause 11 below.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
2.4.1 internal record keeping;
2.4.2 improvement of our products / services;
2.4.3 transmission by email of promotional materials that may be of interest to you;
2.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.

3. Third Party Websites and Services

SMART MAID HOUSEHOLD SERVICES UK Limited may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Website.

Any Data used by such parties is used only to the extent required by them to perform the services that SMART MAID HOUSEHOLD SERVICES UK Limited requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

4. Links to Other Websites

This Website may, from time to time, provide links to other websites. SMART MAID HOUSEHOLD SERVICES UK Limited has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

5. Changes of Business Ownership and Control

SMART MAID HOUSEHOLD SERVICES UK Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of SMART MAID HOUSEHOLD SERVICES UK Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

6. Controlling Use of Your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

use of Data for direct marketing purposes; and
sharing Data with third parties.

7. Your Right to Withhold Information

You may access certain areas of the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.

8. Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by SMART MAID HOUSEHOLD SERVICES UK Limited (where such data is held) on payment of a small fee which will not exceed £5.

9. Security

Data security is of great importance to SMART MAID HOUSEHOLD SERVICES UK Limited and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

10. Changes to this Policy

SMART MAID HOUSEHOLD SERVICES UK Limited reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.

WEBSITE USER TERMS AND CONDITIONS:

This agreement applies as between you, the User of this Website and Smart Maid Household Services UK Limited, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance.  Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and the date and time that the service will be fulfilled.

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings: 

“Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“Smart Maid Household Services UK limited” means Smart Maid Household Services UK Limited, a company registered in England 08851229 with its registered office being  145 – 157 St John Street, London, EC1V 4PW

“Service” means collectively any online facilities, tools, services or information that Smart Maid Household Services UK Limited makes available through the Website either now or in the future;

“Services” means the services available to you through this Website, specifically supply of on demand cleaning services via third parties;

“Payment Information” means any details required for the purchase of Services from this Website.  This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

“Purchase Information” means collectively any orders, invoices, receipts or similar that may be in hard copy or electronic form;

“Premises” Means our place(s) of business.

“System” means any online communications infrastructure that Smart Maid Household Services UK Limited makes available through the Website either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the Website and is not employed by Smart Maid Household Services UK Limited and acting in the course of their employment;

“Website” means the website that you are currently using (www.smartmaid.co.uk) and any sub-domains of this site (e.g. subdomain. locations) unless expressly excluded by their own terms and conditions.

“Smart Maid”  means the intellectual property and branding which is under licence to Smart Maid Household Services UK Limited.

2. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult.  Payment Information must be provided by or with the permission of an Adult.

3. Business Customers These Terms and Conditions do apply to customers procuring Services in the course of business

4. Intellectual Property

4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Smart Maid Household Services UK Limited, our affiliates or other relevant third parties.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Smart Maid Household Services UK Limited.

5. Third Party Intellectual Property

5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

6. Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

7. Links to Other Websites

This Website may contain links to other sites.  Unless expressly stated, these sites are not under the control of Smart Maid Household Services UK Limited or that of our affiliates.  We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

8. Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.smartmaid.co.uk without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the express permission of Smart Maid Household Services UK Limited  To find out more please contact us by email at admin@smartmaid.co.uk.

9. Use of Communications Facilities

9.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:

9.1.1 You must not use obscene or vulgar language;

9.1.2 You must not submit Content that is unlawful or otherwise objectionable.  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

9.1.3 You must not submit Content that is intended to promote or incite violence;

9.1.4 It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;

9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

9.1.6 You must not impersonate other people, particularly employees and representatives of Smart Maid Household Services UK Limited or our affiliates; and

9.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.

9.2 You acknowledge that Smart Maid Household Services UK Limited reserves the right to monitor any and all communications made to us or using our System.

9.3 You acknowledge that Smart Maid Household Services UK Limited may retain copies of any and all communications made to us or using our System.

9.4 You acknowledge that any information you send to us through our System or post on the forums chat or similar areas of our website may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information.  Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

10. Accounts

10.1 In order to procure Services on this Website and to use the forums chat or similar facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase.  By continuing to use this Website you represent and warrant that:

10.1.1 all information you submit is accurate and truthful;

10.1.2 you have permission to submit Payment Information where permission may be required; and

10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.

10.2 It is recommended that you do not share your Account details, particularly your username and password. Smart Maid Household Services UK Limited accepts no liability for any losses or damages incurred as a result of your Account details being shared by you.  If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

10.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Smart Maid Household Services UK Limited immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending.  Please be aware that orders or payments can only be cancelled up until provision of Services has commenced.  In the event that an unauthorised provision commences prior to your notifying us of the unauthorised nature of the order or payment, Smart Maid Household Services UK Limited accepts no liability or responsibility and you should make contact with the third party service provider detailed in the Purchase Information] OR Smart Maid Household Services UK Limited  will suspend provision of Services and the withdrawal of any scheduled payments pending investigation.  Following investigation, it shall be determined whether or not to cancel the Services and make a full or partial refund of the payment].

10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9.  Any failure to do so could result in the suspension and/or deletion of your Account.

11. Termination and Cancellation

11.1 Either Smart Maid Household Services UK Limited or you may terminate your Account.  If Smart Maid Household Services UK Limited terminates your Account, you will be notified by email and an explanation for the termination will be provided.  Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

11.2 If Smart Maid Household Services UK Limited terminates your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.

11.3 Smart Maid Household Services UK Limited reserves the right to cancel orders or payments without stating reasons, for any reason prior to processing payment or commencing Services provision.

11.4 You have the right to cancel your order for the Services within a statutory 7 working day cooling-off period.  This period begins when you receive written confirmation of your order from Smart Maid Household Services UK Limited.  If the provision of the Services commences within the cooling-off period, your right to cancel under this provision shall end.

11.5 If orders or payments are cancelled for any reason prior to commencement of Services provision you will be refunded any monies paid in relation to those purchases. 1

11.6 If you terminate your Account any non-completed orders or payments will be cancelled and you will be refunded any monies paid in relation to those orders.

12. Services, Pricing and Availability

12.1 Whilst every effort has been made to ensure that all descriptions of Services available from Smart Maid Household Services UK Limited correspond to the actual Services, Smart Maid Household Services UK Limited is not responsible for any variations from these descriptions.  This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Services, not different Services altogether.  Please refer to sub-Clause 13.4 for incorrect Services.

12.2 Where appropriate, you may be required to select the required package of Services.

12.3 Smart Maid Household Services UK Limited does not represent or warrant that such Services will be available.  Availability indications are provided on the Website however, this may not take into consideration transactions that have occurred whilst you have been on the site. All pricing information on the Website is correct at the time of going online. Smart Maid Household Services UK Limited reserves the right to change prices and alter or remove any special offers from time to time and as necessary.In the event that prices are changed during the period between an order being placed for Services and Smart Maid Household Services UK Limited processing that order and taking payment, [you will be contacted prior to your order being processed with details of the new price] OR [provision of Services shall commence as per your order and you will be charged the original price.

12.4 All prices on the Website do not include VAT. Smart Maid Household Services UK Limited is not currently VAT Registered.

13. Provision of Services

13.1 Provision of Services shall commence when full payment has been received or as otherwise detailed in the Terms & Conditions pertaining directly to those Services.

13.2 Smart Maid Household Services UK Limited shall use its best endeavours to provide the Services with reasonable skill and care.

13.3 Provision of all Services shall be subject to the terms and conditions pertaining directly to those Services.

13.4 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact us within 10 days to inform us of the mistake.  Smart Maid Household Services UK Limited will ensure that any necessary corrections to the Services provided are made within 7 working days.

13.5 Smart Maid Household Services UK Limited reserves the right to exercise discretion with respect to any alterations to Services under the provisions of this Clause 13.  Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

13.5.1 Any use or enjoyment that you may have already derived from the Services;

13.5.2 Any characteristics of the Services which may mean that cessation of provision is impossible without significant further work on the part and at the expense of Smart Maid Household Services UK Limited. Such discretion to be exercised only within the confines of the law.

14. Privacy

14.1 Use of the Website is also governed by our privacy policy which is incorporated into these terms and conditions by this reference.
14.2 “We do not store credit card details nor do we share customer details with any 3rd parties”

15. Disclaimers

15.1 Smart Maid Household Services UK Limited makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.

15.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

15.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.

15.4 Whilst Smart Maid Household Services UK Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

16. Changes to the Service and these Terms and Conditions

Smart Maid Household Services UK Limited reserves the right to change the Website, its Content or these Terms and Conditions at any time.  You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes.  If Smart Maid Household Services UK Limited is required to make any changes to Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

17. Availability of the Website

17.1 The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

17.2 Smart Maid Household Services UK Limited accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

18. Limitation of Liability

18.1 To the maximum extent permitted by law, Smart Maid Household Services UK Limited accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

18.2 Nothing in these Terms and Conditions excludes or restricts Smart Maid Household Services UK Limited’s liability for death or personal injury resulting from any negligence or fraud on the part of Smart Maid Household Services UK Limited.

18.3 Nothing in these Terms and Conditions  excludes or restricts Smart Maid Household Services UK Limited’s liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.

18.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

19. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

20. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

21. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and Smart Maid Household Services UK Limited.

22. Communications

22.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to admin@smartmaid.co.uk.  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

22.2 Smart Maid Household Services UK Limited may from time to time send you information about our products and/or services.  If you do not wish to receive such information, please email admin@smartmaid.co.uk.

23. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Smart Maid Household Services UK Limited shall be governed by and construed in accordance with the Law of England and Wales and Smart Maid Household Services UK Limited and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.